Saturday, August 27, 2005
posted by Pete Walsh @ 10:39 PM 4 comments
At 11:31 PM, Anonymous said...
No way I would accept to pay anything for a warranty repair. HP is offering world wide printer swap next business day free of charge for the Designjets, I would insist in Epson to handle this free of charge, too.
At 7:31 AM, Anonymous said...
I agree totally with the previoius poster - a warranty is a warranty - but then I've had very bad experiences with Epson's service/warranty before. I ended up having to threaten Epson with suing them several years ago if they didn't replace my printer that had been back and forth to the service folks in Ohio three times for a month and a half - and never gotten fixed - took a couple of weeks but eventually they decided it would be much cheaper for them to replace the printer than the bad publicity they would get from a suit - and the postings I told them I would do on the net.To expect YOU to pay for the techs travel time is offensive to say the least! A faulty printer is their responsibility to fix!Not too long ago a friend bought a new 1280 - arrived faulty - Epson wanted to replace it with a reconditioned printer - took three days before Epson agreed to replace it with a new.Unfortunately it seems that Epson does not deal with "Honor" like many large companies these days
At 10:22 AM, andrew said...
Have you casually mentioned how much exposure this blog has had?
At 10:42 AM, Anonymous said...
I also live in Ohio.I just bought a 4800 from a dealer in Cleveland.When I un-packed the paper tray, a corner on the tray cover was broken. I wasn't going to impair the performance of the printer, but I did pay full, price for a NEW printer.So, I called Epson and told them the problem. The gentleman took my info and said he'd send out a new paper tray to me. I mentioned I could send a few jpgs of the damage and he said that would be good.I e-mailed to jpgs to him and he replied that a new tray was on its's way.Here is his reply:__________________________Hi Scott, Thanks for send the pictures. I have created an order for a new paper tray and you should get it soon. _____________________________So far, I think Epson provides good service.I do think it's bs that you have to pay someone travel expences because a faulty battery was installed. It's Epson's fault, not yours.Scott
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