At 12:50 AM, Anonymous said...

Those Bozos should be bring you a new printer.

Scott

 

At 1:04 AM, Pete Walsh said...

Scott I'd be lying if I said I hadn't thought that at times. It's certainly dragged on, but that in part has been my fault - I've been in and out a lot lately.

Certainly if I wasn't able to print I would have been screaming blue murder from the moment the problem started - and apparently that is what should happen when this code is displayed, you shouldn't be able to print. But I can print - but the 0088 issue needs to resolved.

I think part of it is Epson would like to be reasonably sure if they replace the printer the problem won't happen again due to a cause outside of the printer. Personally I think that is highly unlikely - I think the gremlin is in the printer somewhere - but am doing things like having the power company install a logging device in the house to record the power quality.

But I'll give Epson this - the customer service (out of Melbourne) I've received from the tech support people has been great. They are certainly interested in resolving the problem.

 

At 1:11 AM, Pete Walsh said...

I should add tho - I'd like to be alive, or at least have a significant portion of the printer warrantly period left when it is resolved :)

 

At 1:32 PM, Anonymous said...

Have you had, recently, and problems with other electronic items in your home?

And, I'm assuming you have that 4800 plugged into a good surge protector, no?

Scott

 

At 6:41 PM, Pete Walsh said...

Hi Scott - no, no dramas in with any electronic equipment in all the years we've been here, including the last couple of months.

All my important equipment - printer, PC etc are on a surge board.

That's not to say the power here is great, but I doubt it's the cause and afaik the Epson tech thinks the same - it's something that needs to be crossed off the list and more info about the power here will be interesting anyway.

 

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