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Tuesday, August 30, 2005

When is a warranty a...

At this stage it sounds like the tech's from Electronflow will be making another trip out to try and resolve the 0088 code. The only suggestion is that it might be the power supply.

I spoke with Epson in Melbourne and among other things clarified warranty/travel etc. Travel of up to 80km from the service base is covered under the warranty, the user pays an agreed fee with the service company for any travel beyond 80km. Funny in a way as no-one even called to say the tech's were coming and I only received an estimate on travel cost from the supplier, not the service company.

So I guess the problem is at the point where the humor is wearing off and I'd just like it fixed. Not too much to ask for this kind of gear that's only a couple of months old.

posted by Pete Walsh @ 2:58 PM   4 comments  


The Ghost of 0088

So... acid test today for the 0088 code my 4800 has been reporting. It usually displays on the first startup each day and you need to restart the printer to bypass it. You'd expect that since the tech's replaced the main board yesterday it would be the end of it.

But you guessed it - turned the printer on today and what do I see - the same MNT 0088 code being displayed. Weird! Check the printer clock and it's showing yesterday's time when it was turned off/unplugged....

So here you go - photos of the supernatural:



It's displaying the time it was turned off yesterday - it should be displaying ~1.30pm on the 30th. As a part of this glitch the printer continually asks for power cleans even though the nozzle checks are fine - as I've mentioned before because of the time/clock related glitch the printer has no idea how long it's been since it has printed so figures it needs a power clean

I've let the supplier in Melbourne know... go figure! Might give Epson a call.

Apologies if you have had enough of the 0088 saga, I have too :s

posted by Pete Walsh @ 1:31 PM   0 comments  


Monday, August 29, 2005

4800 main board replaced

I got a surprise this morning when the techs from Electronflow called saying they were only minutes away and asking how to find my place! Lucky for them I was in, as no-one had called to let me know they were coming today.

The tech's were here in the attic most of the morning - very cosy, and not quite the office space they typically find a 4800 inhabiting :)

The battery tested fine so they ended up replacing the main board in the printer which meant backing up the printer data beforehand. Interesting stuff to watch - complete with the usual problems of procedures going astray because of missing steps in the manual. Here's a pic of the main board, battery at the top left:





Fingers crossed that should be it regarding the 0088 code, will find out for sure tomorrow when the printer starts up.

As for how much this warranty repair will cost me I'll have to wait and see what arrives in the mail. In the mean time I'll be contacting Epson and seeing what if anything can be done about the cost.

posted by Pete Walsh @ 12:43 PM   2 comments  

All Images © Pete Walsh 2005
Pete Walsh, Photographer