When is a warranty a...
posted by Pete Walsh @ 2:58 PM 4 comments
Tuesday, August 30, 2005
So... acid test today for the 0088 code my 4800 has been reporting. It usually displays on the first startup each day and you need to restart the printer to bypass it. You'd expect that since the tech's replaced the main board yesterday it would be the end of it.

posted by Pete Walsh @ 1:31 PM 0 comments
Monday, August 29, 2005
I got a surprise this morning when the techs from Electronflow called saying they were only minutes away and asking how to find my place! Lucky for them I was in, as no-one had called to let me know they were coming today.


posted by Pete Walsh @ 12:43 PM 2 comments

At this stage it sounds like the tech's from Electronflow will be making another trip out to try and resolve the 0088 code. The only suggestion is that it might be the power supply.I spoke with Epson in Melbourne and among other things clarified warranty/travel etc. Travel of up to 80km from the service base is covered under the warranty, the user pays an agreed fee with the service company for any travel beyond 80km. Funny in a way as no-one even called to say the tech's were coming and I only received an estimate on travel cost from the supplier, not the service company.
So I guess the problem is at the point where the humor is wearing off and I'd just like it fixed. Not too much to ask for this kind of gear that's only a couple of months old.